Frequently Asked Questions about Shipping Your Vehicle
Q. How far in advance do I need to schedule my shipment?
A. We would prefer a one-week notice about your upcoming move. Once your actual move dates are finalized, please give us as much notice as possible so we have time to make shipping arrangements. The more notice, the better!
Q. What method of payments does Nationwide Auto Logistics accept?
A. We accept Visa, MasterCard, Discover, Money Order or Cashier’s Check.
Q. How can I get a quote?
A. You may receive a quote by emailing us at: [email protected], or by calling into our sales team at 402-742-4000.
Q. How do you classify an oversize vehicle?
A. Any vehicle with specialized equipment that makes its dimensions other than typical. This includes vehicles with lift kits, oversize mud tires, service bodies, dual wheels, flat-beds, etc. Standard factory SUV’s, Crossovers, Mini-Vans, 4-dr sedans, coupes, etc. are regular vehicles and will be priced as such.
Q. Will the truck come to my house to get my vehicle?
A. We will arrange pickup and delivery methods that best fits your needs and meets the constraints of the size of the truck hauling it. In most cases we will require that you meet our truck in a place that has an adequate space for a large semi. Examples of this are: truck stops, large retail parking lots, commercially zoned areas, or auto auctions.
Q. Should I be present when you pick up or deliver our vehicle?
A. Yes. We request that you or your designated representative be present during pick up of your vehicle. At that time, our driver will conduct a complete inspection of your vehicle prior to loading and will write up all visible damage such as, dents, scuffs, torn valances, chipped glass, etc. This is referred to as our Condition Report. This document is what protects you from any damages that may be incurred during transit. While it is rare to have damage occur in-transit, it happens. By comparing what is written on the condition report at the time of delivery, any discrepancies will be discovered.
Q. How do I prepare my vehicle?
A. You can visit our Before You Ship page or our Shipping Tips page to read how to prepare your vehicle for shipping.
Q. Can we call anytime for shipping statuses and ETA updates?
A. We are available Monday thru Saturday, 7am until 9pm CST. You may call our dispatch office, email us, or text us. We will be happy to provide updates along the way!
**Please note: Any claims for damages on unattended deliveries must be submitted within 48 hours. Claims for attended deliveries will only be addressed if documented on delivery inspection at the time of delivery.